Know the rules before account access
Our Legal position starts with local eligibility: access is available where local law permits, and you are responsible for checking the rules that apply to your location. We may ask for a clear account step, including phone verification, before access is completed or a wallet action
-
1
is processed. Payment records can show DANA, OVO, GoPay, QRIS, bank transfer or virtual account status so we can match a request to the correct account. The policy also covers acceptable account use, requests to correct personal details, security checks and contact routes. If a rule
-
2
changes or your circumstances change, contact us before continuing. We can explain which policy applies, what information is needed, and whether a request must be handled by our account or payment support route.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.